Refund policy
Return & Refund Policy
We want you to love what you ordered from Aarzia. If something isn't right, you can return it within 10 days of delivery.
Eligibility
To be accepted for return, the item must be:
- Unused, unwashed and unworn, in the same condition you received it
- Returned with all original tags attached and in its original packaging
- Accompanied by your order number or proof of purchase
Return fee
A return handling fee of ₹200 applies to each return request. This is a single flat fee per return, not per item. For example, if you return 2 items from the same order in one request, the fee is still ₹200. The fee is deducted from your refund amount.
How to start a return
- Email us at support@aarzia.com within 10 days of delivery. Include your order number, the item(s) you want to return and the reason.
- Once your return is approved, we'll share the return pickup or shipping instructions.
- Please don't send items back without first contacting us. Returns sent without approval can't be accepted.
Return address:
Aarzia Ventures, 110, Shree Anand Vihar, Patrakar Road, Mansarovar, Jaipur, Rajasthan 302020, India
Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 48 hours of delivery at support@aarzia.com with photos. We'll fix it with a replacement or a full refund, and no return fee is charged in these cases.
No-return orders (5% off)
On the cart page you can choose "Skip returns & get 5% off". Orders placed with this option get an extra 5% off but can't be returned or exchanged. Damaged, defective or wrong items are still covered as described above.
Non-returnable items
- Items bought on sale or with a clearance discount
- Orders placed with the "Skip returns & get 5% off" option
- Gift cards
- Items that have been used, washed, altered or damaged after delivery, or are missing tags
Exchanges
The quickest way to get a different size or colour is to return the original item and place a new order for the one you want.
Cancellations
You can cancel your order within 24 hours of placing it, as long as it hasn't been shipped. Once an order has shipped, it can't be cancelled, but you can return it under this policy.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether the refund is approved. Approved refunds (minus the ₹200 return fee) go back to your original payment method within 7–10 business days. Your bank may take a few extra days to show it in your account.
Orders shipped to the European Union or United Kingdom
If your order is delivered to a country in the European Union or to the United Kingdom, you can return it within 30 days of delivery, for any reason. Items must be unused, with tags attached and in their original packaging. To start a return, email us at support@aarzia.com with your order number. A flat return shipping fee of €110 (or £100 in the UK) per return will be deducted from your refund. This fee is waived if the item is damaged, defective or incorrect. Once we receive the items, we'll refund you using your original payment method within 14 days.
Contact us
Questions about returns? Email support@aarzia.com or call +91 7976 014 492.
